Privacy Policy

• Account info: name, email, password, and phone number.
• Business profile: business name, type, hours, average job value, and AI configuration.
• Lead data: contact information and conversations from leads captured through your AI chat, phone, and SMS channels.
• Usage data: log data, device info, and product analytics used to improve the Service.

• To provide and operate the Service.
• To process payments and manage your subscription.
• To power AI responses on calls, SMS, and chat.
• To send notifications, product updates, and support messages.

We share data only with the service providers required to run Recoop AI:

• Twilio — phone calls and SMS delivery.
• OpenAI — AI model responses.
• Stripe — payment processing.
• Supabase — database, authentication, and file storage.

We never sell your data to third parties.

You own all customer data captured through the Service. You are the data controller for that data, and you are solely responsible for obtaining proper TCPA consent before initiating AI calls or texts on behalf of your business.

When you cancel your account, your data remains available for export for 30 days. After 30 days it is permanently deleted from our production systems.

All data is encrypted at rest with AES-256 and in transit over HTTPS. Database access is protected with row-level security so each business can only access its own records.

You have the right to access, correct, delete, and export your personal data at any time. Contact us to exercise these rights.

Questions about this Privacy Policy? Email support@recoopai.com.